TERMS & CONDITIONS AND PRIVACY

The terms and conditions outlined below apply to all bookings with Wortley Hall whether you make them online at www.wortleyhall.org.uk or by telephone or in person.

Promotional offers, advance purchase packages: When you book a promotional package, including seasonal promotions & advanced purchase, you will be asked for full pre-payment unless stated otherwise. All promotional/advanced purchase packages are non-refundable and non-transferable.

By entering a voucher code you are agreeing to the terms and conditions attached to that code. Voucher codes and advanced purchase rates cannot be used in conjunction with any other discount. When you book using a voucher code, including promotions, you will be asked for full pre-payment unless stated otherwise.

What if I need to change my booking;

Bookings should be cancelled/changed by emailing info@wortleyhall.org.uk

Bookings made through any other third party site should be cancelled directly with them but please remember you can always find Wortley Halls best available rate when booking directly.

 Please note that for advanced purchase or any promotional offers, the full amount is taken at the time of booking. This rate is non refundable and non transferrable.  We are unable to accept Maestro cards as form of guarantee. Upon failure to settle the account on departure, charges will be applied to the guests credit card.  VAT is included in the displayed rate unless otherwise stated. Advanced purchase saver rates and promotional packages can be cancelled but you will still be charged the full amount for the entire cost of your stay. Where necessary, we advise you take out suitable travel insurance.

Conference/Wedding/Group bookings will be given their own specific terms and conditions which will be detailed on your booking/contract.

Call Charges:

Please note that calls will be charged at local rate from BT landlines. Other networks may be higher and from mobiles considerably more.

 Check-in and check-out times:

You should leave by 10.00am on the day of departure. Late check-out may be available on request, simply ask at reception and we’ll notify you of any additional charges. Check-in times 2.00pm.

Wortley Hall has a minimum age requirement of 16 years old for booking a bedroom. Normal credit facilities apply.

Dog are not allowed in the hall, Guide dogs are allowed in the hall and throughout the hall free of charge, including the restaurant and lounge.

Is car parking available at the Hall free of charge

Dining facilities

We are passionate about our food quality and service and we trust you’ll have an enjoyable experience with us. We recommend you book for the Ruddy Duck Restaurant in advance of arrival. For details click here

Breakfast is the most important meal of the day and you’ll find our breakfast buffet the perfect start, with cereals, fruit, yogurts, a selection of pastries and a full English buffet. If you do have any special dietary requirements, please do let us know before you arrive.

Disabled guests:

The Hall complies with the access requirements of local disability legislation. We have an accessible twin room on the ground floor and a lift to the first floor; if you have special requirements please inform us at the time of booking, as not all wings are accessible.

The Hall is smoke free and penalty fees will be applied if you smoke in the hall. The penalty charge is £150 per day for smoking in the hall.

Damage to bedrooms will be charged at the appropriate rate.